HERO Europe
Technical support
Route to the HERO service desk with your machine and order context.
Contact →1 Describe the issue2 Riadh AI triage3 Instant visit quote4 Accept & pay 50% / PO5 Parts shipped & received6 Technician dispatched
1 · TELL US WHAT’S HAPPENING
Riadh AI triage
Reads your description, classifies it against known fixes and required parts, then prices the visit. If no certified HERO tech is in range, the closest approved third-party technician is quoted instead.
2 · YOUR INSTANT VISIT QUOTE
HERO technician HERO
Assigned & closest to your site — schedule checked live, ETA confirmed with the technician.
Third-party technician 3RD PARTY
Shown when no HERO tech is in range — closest approved partner, same instant quote.
Visit quoteSAMPLE BREAKDOWN
Labor — on-site servicequoted at confirmation
Travel — technician to sitedistance-based
Parts — if neededyour account price
ETAconfirmed with the technician
Total before you commitshown up-front
Credit-card clientsaccept & pay 50% in advance — balance on completion
Credit-term clientsPO number, or the physical PDF PO, per your agreed terms
ETA confirmationre-confirmed with the technician — no back-and-forth chains
Dispatch rule: if the technician doesn’t stock the needed parts, dispatch waits until the parts are shipped to you and you confirm receipt — no wasted trips, no idle technician at your door without parts.
Self-service guides
Maintenance, pump, nozzle and TintWise guide references.
Browse guides →Identify my machine
Resolve your HERO model to get the right parts and documents.
Machine lookup →Compatible parts
Authorized part relationships per machine model.
Part finder →Service case / RMA
Structured service request with machine, order and part context.
Open service case →Orders & quotations
Order status, invoices and quotation payment links.
My orders →Track an order
Guest order tracking - carrier tracking or pickup confirmation.
Track order →