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DEMONSTRATION ENVIRONMENT — real HERO data, for evaluation only.
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RETURNS & RMA

Request a return authorization online — your RMA is issued by HERO Customer Service and tracked end-to-end, from shipment to inspection to reconciliation.

Who pays the return shipping? If the return is on your side (wrongly ordered, no longer needed) you ship with your own carrier and share the tracking number. If it is on HERO’s side (our error) or a warranty case, HERO chooses the return destination and provides its shipping account and prepaid labels — you ship free on our account.

REQUEST AN RMA

Customer Service reviews and issues your RMA number — no shipment is accepted without it. Your-fault returns: ship to I.C.T.C. Holdings (WA) Corporation, 1673 Cliveden Avenue, Delta, BC, V3M 6V5, Canada on your carrier and share the tracking number with your CSR. HERO-fault / warranty returns: we email you the return address plus our shipping account and prepaid labels.

TRACK YOUR RMA

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